Within 48 hours, our design team reviews your room photos and creates a personalized video walkthrough along with a visual rendering of the rug in your actual space. If you love it, your $49 deposit will be applied toward your final rug price.

Absolutely! That’s exactly what the deposit is for. You’ll see how the rug looks in your space before committing to the full purchase.

Every rug is hand-tufted to order by our master artisans. From design approval to delivery, shipping typically takes 35–45 business days. True craftsmanship is worth the wait.

Currently, we ship within the US. For international inquiries, please contact us.

You only pay the $49 deposit to start the design process. The remaining balance is due after you approve the final design and are ready for us to begin weaving.

Absolutely! We specialize in runners, round rugs, and irregular organic shapes. Simply select “Custom / Not Sure” on the design form, provide your dimensions, and we’ll provide a quote. Pricing typically starts at around $15 per sq. ft.

Yes! Simply upload your inspiration images and specify your desired colors on the design form. Our team will incorporate them into your personalized design.

Yes. Rug size, colors, and design details can be adjusted during the design phase.
Changes are allowed until you approve the final design and confirm production.

Once production begins, no further changes can be made.

We work closely with you to refine the design based on your feedback and preferences. Revisions are included to help reach a clear design direction that fits your space.

The design deposit applies to creative services and is non-refundable once the design process has started.

We use an 80/20 wool-nylon blend, with premium New Zealand wool as the main fiber. This combination creates a rug that is luxuriously soft, dense, and durable, while maintaining natural stain resistance. Unlike synthetic rugs, it feels incredibly plush underfoot and is crafted to last—true quality you can feel in every step.

We use a premium wool-blend to balance comfort, durability, and everyday performance. Pure wool can feel luxurious but may shed more and lose structure over time. By blending wool with performance fibers, the rug maintains shape, reduces shedding, and stands up to daily use, especially in high-traffic areas.

Not at all. The wool content provides natural softness and texture, while the blend enhances durability and long-term performance.

Yes. Wool-blend rugs are more resistant to wear and easier to maintain, making them ideal for active households.

Regular vacuuming (without a beater bar) is recommended. For spills, blot immediately with a clean, white cloth. Our natural wool provides initial liquid resistance, giving you precious seconds to clean up before it soaks in.

Our rugs are crafted to withstand daily use while maintaining shape, softness, and color.With proper care, they can maintain their beauty and performance for many years.